Shipping Policy
This Shipping and Returns document governs all orders for shoes placed through highheelsccbe.com. By placing an order, you agree to the shipping terms, return terms, and refund terms stated in this document. Ka Kit Limited reserves the right to update this document at any time. The version posted on highheelsccbe.com is the binding version.
Order Processing
Ka Kit Limited processes orders after payment authorization and address verification. Orders placed on weekends or public holidays are processed on the next standard business day. Processing times vary based on order volume, inventory availability, and destination. You will receive an order confirmation after purchase. If an item is unavailable, Ka Kit Limited may cancel the order and issue a full refund to the original payment method.
Delivery Timelines
Delivery timelines are determined by the shipping carrier and destination. Ka Kit Limited does not guarantee specific delivery dates. Standard delivery is available for all eligible destinations. Delivery may be delayed by carrier operations, weather, or customs. Shipping costs are displayed at checkout before you complete your purchase.
Tracking
When your order ships, Ka Kit Limited provides tracking information to the email address associated with your order. Tracking updates may take time to appear in the carrier system. If tracking does not update, contact Ka Kit Limited at [email protected] or +852 5311 1124.
Returns Policy
You may return eligible shoes within exactly 14 days from the date of delivery. This is a strict no-reason refund policy. You do not need to provide a reason for the return. The 14-day period begins on the delivery date recorded by the carrier. Returns initiated after the 14-day period are not accepted. Ka Kit Limited does not grant extensions.
Return Conditions
To qualify for a refund, shoes must be unused, unworn, and in original packaging. Shoes must include all original tags, boxes, and accessories. Shoes must be free from dirt, scuffs, odors, and signs of wear. Shoes must be returned in the same condition in which they were received. Ka Kit Limited inspects all returned items. If a returned item does not meet these conditions, Ka Kit Limited may refuse the refund or issue a partial refund.
Return Shipping Costs
The buyer completely bears all return shipping costs. Ka Kit Limited does not provide prepaid return labels. The buyer is responsible for selecting a carrier, paying return shipping charges, and ensuring the return arrives at the correct address. The buyer bears the risk of loss or damage during return transit. The buyer must use a trackable shipping service.
Return Process
Step 1: Contact Ka Kit Limited at [email protected] within 14 days of delivery. State your order number and request a return. Step 2: Wait for Ka Kit Limited to confirm return eligibility and provide return instructions. Step 3: Pack the shoes securely in original packaging with all tags and accessories. Step 4: Ship the package to the return address provided by Ka Kit Limited. The recipient must be Ka Kit Limited, the contact phone is +852 5311 1124, and the specific return address is 14/F, Sun Wah Feng Centre, 1 On Yip Street, Chai Wan. Step 5: Send the tracking number to Ka Kit Limited at [email protected]. Step 6: Ka Kit Limited inspects the returned shoes after arrival. Step 7: If the return meets all conditions, Ka Kit Limited approves the refund.
Refund Processing Times
Refund arrival time is at least 14 days. The 14-day refund period begins after Ka Kit Limited receives and inspects the returned shoes. Refunds are issued to the original payment method. The time for the refund to appear in your account depends on your payment provider and financial institution. Ka Kit Limited does not control posting times after the refund is issued.
PayPal Refunds
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. If you paid with PayPal, Ka Kit Limited initiates the refund after return approval. The refund may take at least 14 days and may take up to 30 days where local law requires that period. You must contact PayPal for additional information about PayPal account posting times.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the delivery date recorded by the carrier. You must contact Ka Kit Limited at [email protected] within exactly 7 days of receipt. Provide your order number, photographs of the damaged or defective shoes, and a description of the issue. Claims submitted after exactly 7 days of receipt are not accepted. This damaged or defective claims period matches the Terms of Service exactly.
Non-Returnable Items
Items that do not meet the return conditions are not returnable. Shoes must be unused, unworn, and in original packaging. Items returned without prior approval from Ka Kit Limited are not accepted. Items returned after the 14-day return period are not accepted. Items damaged through customer use are not returnable. Ka Kit Limited does not make exceptions to these conditions.
Contact Information
For shipping questions, return questions, refund questions, or damaged item claims, contact Ka Kit Limited. Email: [email protected]. Phone: +852 5311 1124. Address: 14/F, Sun Wah Feng Centre, 1 On Yip Street, Chai Wan. Website: highheelsccbe.com.