Shipping Policy
This Shipping and Returns document governs all orders for shoes placed through highheelsccbe.com. By placing an order, you agree to the shipping terms, return terms, and refund terms stated in this document. Hongkong Qichang Technology Co., Limited reserves the right to update this document at any time. The version posted on highheelsccbe.com is the binding version.
Order Processing
Hongkong Qichang Technology Co., Limited processes orders after payment authorization and address verification. Orders placed on weekends or public holidays are processed on the next standard business day. Processing times vary based on order volume, inventory availability, and destination. You will receive an order confirmation after purchase. If an item is unavailable, Hongkong Qichang Technology Co., Limited may cancel the order and issue a full refund to the original payment method.
Delivery Timelines
Delivery timelines are determined by the shipping carrier and destination. Hongkong Qichang Technology Co., Limited does not guarantee specific delivery dates. Standard delivery is available for all eligible destinations. Delivery may be delayed by carrier operations, weather, or customs. Shipping costs are displayed at checkout before you complete your purchase.
Tracking
When your order ships, Hongkong Qichang Technology Co., Limited provides tracking information to the email address associated with your order. Tracking updates may take time to appear in the carrier system. If tracking does not update, contact Hongkong Qichang Technology Co., Limited at [email protected] or +852 4440 8298.
Returns Policy
You may return eligible shoes within exactly 14 days from the date of delivery. This is a strict no-reason refund policy. You do not need to provide a reason for the return. The 14-day period begins on the delivery date recorded by the carrier. Returns initiated after the 14-day period are not accepted. Hongkong Qichang Technology Co., Limited does not grant extensions.
Return Conditions
To qualify for a refund, shoes must be unused, unworn, and in original packaging. Shoes must include all original tags, boxes, and accessories. Shoes must be free from dirt, scuffs, odors, and signs of wear. Shoes must be returned in the same condition in which they were received. Hongkong Qichang Technology Co., Limited inspects all returned items. If a returned item does not meet these conditions, Hongkong Qichang Technology Co., Limited may refuse the refund or issue a partial refund.
Return Shipping Costs
The buyer completely bears all return shipping costs. Hongkong Qichang Technology Co., Limited does not provide prepaid return labels. The buyer is responsible for selecting a carrier, paying return shipping charges, and ensuring the return arrives at the correct address. The buyer bears the risk of loss or damage during return transit. The buyer must use a trackable shipping service.
Return Process
Step 1: Contact Hongkong Qichang Technology Co., Limited at [email protected] within 14 days of delivery. State your order number and request a return. Step 2: Wait for Hongkong Qichang Technology Co., Limited to confirm return eligibility and provide return instructions. Step 3: Pack the shoes securely in original packaging with all tags and accessories. Step 4: Ship the package to the return address provided by Hongkong Qichang Technology Co., Limited. The recipient must be Hongkong Qichang Technology Co., Limited, the contact phone is +852 4440 8298, and the specific return address is ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG, KLN, HONG KONG. Step 5: Send the tracking number to Hongkong Qichang Technology Co., Limited at [email protected]. Step 6: Hongkong Qichang Technology Co., Limited inspects the returned shoes after arrival. Step 7: If the return meets all conditions, Hongkong Qichang Technology Co., Limited approves the refund.
Refund Processing Times
Refund arrival time is at least 14 days. The 14-day refund period begins after Hongkong Qichang Technology Co., Limited receives and inspects the returned shoes. Refunds are issued to the original payment method. The time for the refund to appear in your account depends on your payment provider and financial institution. Hongkong Qichang Technology Co., Limited does not control posting times after the refund is issued.
PayPal Refunds
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. If you paid with PayPal, Hongkong Qichang Technology Co., Limited initiates the refund after return approval. The refund may take at least 14 days and may take up to 30 days where local law requires that period. You must contact PayPal for additional information about PayPal account posting times.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the delivery date recorded by the carrier. You must contact Hongkong Qichang Technology Co., Limited at [email protected] within exactly 7 days of receipt. Provide your order number, photographs of the damaged or defective shoes, and a description of the issue. Claims submitted after exactly 7 days of receipt are not accepted. This damaged or defective claims period matches the Terms of Service exactly.
Non-Returnable Items
Items that do not meet the return conditions are not returnable. Shoes must be unused, unworn, and in original packaging. Items returned without prior approval from Hongkong Qichang Technology Co., Limited are not accepted. Items returned after the 14-day return period are not accepted. Items damaged through customer use are not returnable. Hongkong Qichang Technology Co., Limited does not make exceptions to these conditions.
Contact Information
For shipping questions, return questions, refund questions, or damaged item claims, contact Hongkong Qichang Technology Co., Limited. Email: [email protected]. Phone: +852 4440 8298. Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG, KLN, HONG KONG. Website: highheelsccbe.com.